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Inna Shenheliia, Ukrainian human resources, finance, and admin assistant, works in the Kharkiv office. She began as a translator with MSF and worked with the team in the Kharkiv metro stations. Now she assists with a variety of needs for the team.
Inna Shenheliia is a human resources professional who works in the Kharkiv office. She started as a translator and worked with the team in the Kharkiv metro stations. Now, she assists the team with various needs. Ukraine, June 2022.
© Pavel Dorogoy
Jobs in the Field

HR Coordinator

Inna Shenheliia is a human resources professional who works in the Kharkiv office. She started as a translator and worked with the team in the Kharkiv metro stations. Now, she assists the team with various needs. Ukraine, June 2022.
© Pavel Dorogoy
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Human Resources (HR) Coordinators play a crucial role at MSF, overseeing all aspects of HR management within missions.

They collaborate closely with the programme coordination team to align HR strategies with operational objectives and organisational values. From recruitment and performance management to policy implementation and conflict resolution, the HR Coordinator ensures the programme has the necessary capacities and competencies to achieve its goals effectively.

This is an exciting and diverse role involving some or all of the following:

Responsibilities:

  • Actively contribute to defining the programme's objectives and strategic plans as a member of the mission coordination team.
  • Manage all HR management and administrative issues throughout the programme in alignment with legal requirements and organisational HR vision.
  • Align programme objectives with broader HR institutional objectives, supporting staff development beyond mission roles.
  • Analyse local capacities and optimize team set-up to achieve mission objectives effectively.
  • Provide guidance to the project coordination team in designing job profiles, organisational charts, and decision-making channels.
  • Plan HR operational and budgetary needs, ensuring efficient HR sizing and capabilities.
  • Develop HR strategies at the project level to ensure the availability of required capacities and competencies.
  • Define and implement local policies while ensuring adherence to MSF standard policies and guidelines.
  • Oversee recruitment processes and develop recruitment strategies based on labour market analysis.
  • Support and coach programme coordination team members in their roles as people managers.
  • Provide technical expertise on HR and administrative issues at the mission level.
  • Supervise all HR and administration teams.
  • Implement and oversee the performance management system throughout the programme.
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MSF
  • Coordinate career development programmes and a fair rewarding policy in accordance with MSF policies and local regulations.
  • Coordinate internal communication policies to promote commitment to MSF values.
  • Conduct staff briefings and induction programmes for all staff categories.
  • Manage administrative processes and resolve conflicts to ensure legal compliance and employer branding awareness.
  • Stay updated on the labour market landscape through studies and benchmarking.
  • Ensure compliance with national legal frameworks regarding internal regulations and HR-related policies.
  • Promote internal and external mobility of key staff and develop mobility policies.
  • Ensure implementation of safety, security, and medical protocols for staff well-being.
  • Provide expertise to supervisors/managers on HR management and conflict resolution.
  • Intervene in conflict resolution among staff and manage behavioural issues.
  • Ensure proper use of HR systems and data quality in collaboration with relevant departments.
  • Manage international and internal movements and accommodation arrangements for staff.
  • Report HR indicators to decision-makers for planning and strategy refinement.
  • Facilitate end-of-assignment debriefings and share experiences with the HR department.
  • Represent MSF in meetings with authorities and other NGOs regarding HR and administrative issues.

Requirements

  • Degree in HR management or administration-related studies.
  • Minimum of two years of relevant working experience in similar roles.
  • Proficiency in the essential programme working language.

Assets

  • Strategic vision.
  • Leadership skills.
  • People management abilities.
  • Planning expertise.
  • Strong teamwork capabilities.
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Work with MSF

In 2024, 67,000 people worked with Médecins Sans Frontières and contributed to giving lifesaving medical assistance to people who would otherwise be denied access to healthcare, clean water and shelter.

A large majority of MSF staff, about 90 per cent, are locally hired in their country of residence, working for MSF assistance programmes in proximity with the people and communities we support, or in MSF offices around the world.  

About 10 per cent of people working for MSF are internationally mobile staff, specialists or senior managers hired on fixed-term contracts to carry out assignments in countries of intervention.  

MSF doesn’t employ only doctors and nurses. To fulfill our social mission, we recruit employees from a large range of professions in the medical, finance, logistics, IT, administration, human resources, and communications fields, and in other areas.  

If you would like to work with MSF, you will find information about our behaviour commitments, minimum requirements, our recruitment processes and our current international job vacancies.  

To know more about MSF’s remuneration policies, you can also visit msf.org/rewards.

MSF has section offices in 24 countries and 18 MSF branch offices. View the worldwide map of MSF offices.

Our behavioural commitments

The integrity of our organisation is upheld by the good conduct of each individual staff member, in any location, with full respect for the communities we serve.

When you join us, we expect you to commit to our social mission and Charter; helping to deliver medical assistance to populations in distress and to people affected by natural or man-made disasters. 

For us, this means not tolerating any behaviour from our staff that exploits the vulnerability of others, or of employees taking advantage of their position for personal gain. 

We do not tolerate any physical or psychological abuse against individuals, sexual harassment, sexual relations with minors, or any behaviour that does not respect human dignity. 

MSF promotes a working environment free of harassment and abuse. Our leadership has unequivocally committed to fight abuse and to reinforce mechanisms and procedures to prevent and address it. 

Depuis janvier 2014, MSF travaille dans le centre de santé de Mamadou M’Baiki - situé dans le quartier de PK5, à Bangui - où nous offrons des soins de santé primaire aux enfants âgés de moins de 15 ans. Pendant le pic annuel de paludisme, le centre de santé de Mamadou M’Baiki peut recevoir jusqu'à 800 enfants par semaine. En 2014, sur nos différents projets menés dans le quartier de PK5 (centre de santé + dispensaires mobiles à la grande mosquée et à Kpéténé), nous avons dispensé près de 40 000 consultations (29% de cas de paludisme). <br/> 

Since January 2014, MSF has been working in Mamadou M'Baiki health center - located in the PK5 district in Bangui - where we offer primary health care to children under 15. During the annual malaria peak, Mamadou M'Baiki health center can receive up to 800 children a week. In 2014, on our various projects in the PK5 area (health center + mobile clinics at the Grand Mosque and Kpéténé area) we have provided almost 40,000 consultations (29% for malaria cases).
 *** Local Caption *** En RCA, le contexte sanitaire  est catastrophique, les indicateurs particulièrement dégradés : le paludisme (1ère cause de morbidité et mortalité) est endémique, chaque enfant âgé de moins de 5 ans fait en moyenne deux crises par an. La couverture vaccinale est très basse. Le pays possède la plus haute prévalence de VIH-Sida des pays d’Afrique Centrale (entre 5 et 10% suivant les zones). Le système de santé offre un accès aux soins limité et coûteux, les ressources humaines qualifiées manquent, les problèmes d’approvisionnement en médicaments sont récurrents. Dans ce pays à l’Etat fantôme, les opérations menées par MSF se substituent à celles du ministère de la Santé.<br/>

In CAR, health situation is catastrophic, indicators particularly degraded: malaria (first cause of morbidity and mortality) is endemic, every child under 5 years has an average of two attacks per year. Vaccination coverage is very low. The country has the highest prevalence of HIV-AIDS among the countries of Central Africa (between 5 and 10% depending on the area). The health system offers limited and expensive access to care, skilled medical human resources are lacking, drug supply problems are recurrent. In this country without State, MSF operations substitute those of the MOH.
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Welcome to Médecins Sans Frontières/Doctors Without Borders

Who we need in our assistance programmes

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We rely on a strong network of professionals to deliver lifesaving medical aid. Discover what it means to work for MSF, including our social mission, Association and behavioural commitments.
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