Roll Out Manager - Europe Symphony Program

Title: Roll Out Manager

Location: MSF Hub - Geneva, Amsterdam, Barcelona,Brussels, Paris

Duration: Fixed term - 18 months - Full time contract

Starting date: October 1st 2017

Deadline for applications: 17th September 2017



Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together (the Movement). Based in Geneva, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested. MSF International also provides administrative support to the MSF Access Campaign.



MSF is embarking on a global HRIS project of design, development and integration of HR systems and processes across 24 MSF recruitment offices. This project is called Symphony.

In the preliminary phase of the project, a feasibility study was carried out, functional and technical requirements defined and a HRIS solution identified. The project is now entering the implementation phase aiming at realizing the solution with SAP HCM / E Recruitment and deploying it in the 24 MSF offices and is enlarging the project team to carry out this international project.

This is an exciting and challenging position within a stimulating environment in a major international organization. The role will be supported in all its tasks by the Program team members.



Inside the MSF International Office, you will be a member of the Symphony Program Team and you will report directly to the Symphony Deputy Program Manager. You will actively interact with all MSF HR and IT actors in all sections.



The objective of the position is to serve as local roll out project manager and expert resource to manage the successful deployment of the HRIS solution in the region on time and budget.


V. Key areas of responsibilities:

  • Implement and follow the local roll out governance and local team. Coordinate and lead the local steering committee.
  • Follow the local roll out planning and ensure that all key milestones and deliverables related to the roll out are achieved in close relations with the Symphony Program team members (Fit Gap analysis/Testing/ Training/Technical Assessment /Local Integration / Data Migration / Roll back plan / Go live plan / Onsite Support strategy).
  • Support in the harmonization of the local HR process including HR data governance.
  • Be responsible for the follow up and resolution of local management issue, risk mitigation and management and reporting process for the country roll out.
  • Manage overall the local communication and change management plan with stakeholders and end users.
  • Be the main liaison point for software integrator on all phases of rollout.
  • Build local roll out methodology, which should be replicated with minimal adaptation. The methodology for roll out will be fined tuned during the first two pilots that are launched in 2017 and will then be standardized to be implemented locally by the roll out manager.



Qualifications and work experience

  • MSF experience
  • Ability to interact effectively at all levels in the organization.
  • Demonstrated ability to read, interpret and apply policies and procedures and set priorities and meet deadlines under pressure.
  • Excellent communication (written and oral) interpersonal and diplomatic skills.
  • Experience and knowledge of change management principles and methodologies
  • Expertise with IT project management approaches, tools and phases of the project life-cycle.
  • Experience with Microsoft Suite (Visio, Excel, Word, Power Point, Project)
  • Fluency in English, written and spoken, French would be an advantage
  • Experience in Human resources management would be an asset

Specific requirements

  • Genuine interest in, understanding of and commitment to the humanitarian principles, social mission, operations, and challenges of MSF
  • Ability to establish and maintain effective relationships and partnerships with key stakeholders at different levels of the organization; showed leadership in professional setting
  • Problem solving and root cause identification skills
  • Strong team player with the ability and interpersonal skills to work in a cross-cultural environment
  • Energetic, positive and open approach
  • Service and result oriented
  • Willingness to travel (50%) to meet MSF internal client needs


Starting date: 1st October 2017

Contract: Full time – 18 months contract

Location: MSF Hub – Geneva, Amsterdam, Barcelona, Brussels, and Paris

Deadline for applications: 17th September 2017



Candidates must already have the right to work in Europe or Switzerland

Please submit all applications only by email to: stating “Roll Out Manager - Europe” in the title.

Please submit your CV and cover letter in

ONE file and name the file with your LAST NAME.


-Only short-listed candidates will be contacted-