International HR – Communications Officer

Contract: 12 months – 50% 

Starting date: January 2017

Location: Amsterdam, Barcelona, Brussels, Geneva, Paris

Deadline for applications: 2 January 2017


Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together. Based in Geneva, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.


The management of its human resources is a key strategic element of the organization. MSF is composed of 21 independent sections which committed to an international approach in some aspects of the HR policies and strategies. This policies and strategies are being decided and coordinated through the platforms of HR directors of the movement (IDRH) and 6 sub HR platforms.

Various international program and initiatives were launched; two of the key projects are the following:

  1. International Remuneration Project 2 (IRP2) = a global compensation and benefits system for international field staff incl. base pay and secondary benefits. Adjustments to the IRP2 are currently being made and should be implemented on the second quarter of 2017 (development of an international retirement plan and modification of the salary model).
  2. IRFFG = International Reference Field Function Grid. A common function classification for the MSF staff in the field.

Besides this two key project, a variety of smaller projects of a smaller scale have been developed: international HR indicators, end of mission survey, development of a global LinkedIn page, common approach of medical licenses validation, international pool of communication officers… These projects are either under the direct supervision of MSF International Office or of MSF section on behalf of the IDRH platform.


  • As a member of the International office the Communications Officer will report directly to the international HR-coordinator (who will ensure coherence and appropriate balance between the various projects).
  • The Communication Officer will work in very close cooperation with the Compensation and Benefits Coordinator, the IRFFG Coordinator and the other international HR project managers.
  • Furthermore s/he will have to liaise and interact with relevant stakeholders in the sections of MSF.


The overall objective of this position is to plan, develop and deliver the internal communication of the both projects with the aim to increase awareness, acceptance and support from relevant stakeholders as the projects (or their different components are developed), facilitate and support the change their implementation entails, and ensure/improve understanding and buy-in on an on-going basis (essential as the timeline of these projects are slow compared compared to staff turnover in HR across the movement).


  • Propose communications plans in line with the internal communication strategy.
  • Assist the projects in stakeholder analysis and tailor targeted communication towards them.
  • Write texts, messages, content and disseminate them through the appropriate channels.
  • Develop communication material as required throughout the phases.
  • Establish and maintain bi-directional communication lines which allow feedback-circles with key-stakeholders of the programs
  • Design and execute perception surveys to monitor reception of messages and if needed adapt strategy accordingly.
  • Participate in organising, delivering and write-up material from workshops, meetings or other events for broader communication.
  • Develop, implement, review and maintain the branding of the programs as deemed necessary (logo typing, standard format for presentations, newsletters etc.).
  • Control and adapt plan according to the evolution of the programs.


  • 3 years work-experience in communications with relevant experience in a similar position.
  • Strong communications expertise and skills (both written and oral) in a multi-cultural environment.
  • BA degree in public relations/communication or related field, preferable
  • Proven experience in internal communication – preferably in change and/or complex projects.
  • Track record in development and implementation of communication strategies/plans.
  • Good knowledge about MSF or similar organisation desirable.
  • Knowledge and understanding of strategic HR and HR transformation is an advantage.
  • Creativity and mastering of a wide toolkit in (internal) communication.
  • Time management, goal setting, juggling different ‘clients’.
  • Pragmatic & able to deliver against tight deadlines.
  • Excellent proficiency English (written and oral) is a must, preferably French.
  • Proficiency in Word, Excel and PowerPoint
  • Able to handle work in virtual teams
  • Willingness to travel internationally

Starting date: January 2017

Contract: Part-time, 50%, 12 months contract

Location: Amsterdam, Barcelona, Brussels, Geneva, Paris

Deadline for applications: 2 January 2017

Please submit all applications only by email to: stating International HR Programs – Communications Officer” in the title.

Please submit only one file containing your CV and cover letter and name the file with your last name only.

Only short-listed candidates will be contacted.