International Communications Coordinator (ICC)

Location: Geneva
Contract: Long-term contract, Full-time position
Reporting to: International Secretary General
Starting date: October 2014


Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 19 sections, 24 associations and other offices together. Based in Geneva, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested. MSF International also provides administrative support to the MSF Access Campaign.


The International Communication Coordinator oversees daily support to MSF’s five Operational Centres for the overall messaging and positioning in relation to complex emergencies and global dossiers, stimulates collaboration and resource-sharing across the MSF communication network, contributes to the Management Team of the International Office (IO), leads the IO communication team, and develops IO communication resources to provide the best possible support for the movement.
The International Communication Coordinator is part of the IO management team and leads the IO communication team. S/he reports to the Secretary General and works closely with the Directors of Communication in the Operational Centres.

On major crises and global topics, the International Communication Coordinator works directly with the International Medical Secretary, the International President and the Humanitarian Advocacy and Representation Coordinator. Where needed, S/he also works closely with the International Fundraising Coordinator.


The purpose of the position of International Communication Coordinator is to strengthen the impact of MSF’s public communication and maximise the use of resources across the network.   This includes:
  • Coordinating the DirCom platform;
  • Stimulating joint messaging and positioning on major complex crises and global dossiers;
  • Through the management team, contributing to the direction and policies of the IO;
  • Coordinating the IO communication team and resources;
  • Stimulating collaboration and resource-sharing across the MSF communication network;
  • Brokering agreements on the implementation of international communication dossiers at the level of the DirCom and broader MSF communication network;
  • Managing the MSF brand internationally.


1.  Coordinate the DirCom platform:

  • Organise, prepare and record meetings and teleconferences of the DirCom platform;
  • Monitor progress on the DirCom Work Plan and dossiers;
  • Ensure appropriation and when required guidance on messaging and positioning on major complex crises and global dossiers
  • Identify needs for exchange between the DirCom platform and other platforms (ExCom, RIOD, DirFund)
  • Ensure that decisions regarding communication made in executive platforms are understood and implemented throughout MSF’s communication network

2.  Stimulate joint messaging and positioning on major complex crises and global dossiers:

  • On major crises with high levels of complexity, work with the DirCom platform and (part of) the IO management team on timely and relevant public positioning that promotes MSF’s concerns and understanding of MSF’s principles;
  • On global topics, work with the HART team and Access Campaign on communication and positioning strategies for generating messages and communication strategies, and give guidance on them to the broader MSF network;
  • Support senior IO staff, particularly the International President and Secretary General, in public communication, reflecting the priorities and concerns of the Operational Centres;
  • Analyse MSF’s overall operational communication and report on trends to the DirCom platform and the IO management team

3.  Through the management team, contribute to the direction and policies of the IO:

  • Be an active contributor within the IO management team
  • Contribute to the ongoing development of IO best practice and give active support to the internal communication on IO policies, priorities and achievements;
  • Report to the IO management team regularly on the priorities and achievements of the IO communication team.

4.  Coordinate the IO communication team and resources:

  • Lead the IO communication team, setting objectives and giving guidance for activities of the team members;
  • Stimulate coherence and collaboration across the IO communication team, and between team members and the broader communication network of MSF;
  • Take charge of all aspects of HR management for the team, including recruitment and evaluations;
  • Oversee the ongoing development of the international website, Twitter account, app, and International Activity report
  • Prepare and monitor budgets for all activities of the IO communication team.

5.  Stimulate collaboration and resource-sharing across the MSF communication network:

  • Work with the Heads of Communication of all MSF entities on exchanging best practice, collaboration on projects, exchange of staff, and sharing of tools;
  • Stimulate mutual accountability on the deployment and use of communication resources across the movement;
  • Broker agreements on the implementation of international communication dossiers at the level of the DirCom and broader MSF communication network;
  • Source communication staff for leading – or contributing to – dossiers identified by the DirCom platform;
  • Propose and initiate projects that lead to optimisation of resources and sharing of tools.

6.  Manage the MSF brand internationally:

  • Advise sections, and particularly new entities, on the correct use of the MSF brand and logo;
  • With the legal department, continue development of brand and logo guidelines, both for use in entities and in the field;
  • Monitor the use of MSF’s brand and logo and intervene when incorrect use may impact on MSF’s reputation and activities.


  • Genuine interest in and commitment to the humanitarian principles and challenges of MSF
  • Genuine interest in and commitment to the humanitarian principles and challenges of MSF
  • A minimum of 5 years’ experience in communication management for MSF
  • Strong leadership skills, coupled with a well-developed sense of diplomacy and collaboration
  • Solid understanding of dilemmas associated with humanitarian assistance
  • Ability to understand the needs and constraints of operations
  • Native or near-native command of English, spoken and in writing
  • Spoken French; other languages are an asset
  • Strong communication skills, oral and in writing, and ability to adapt to a wide range of audiences
  • Professional experience in crisis communication management
  • Good understanding of both traditional and new media
  • Excellence in leading and organising work on various dossiers simultaneously
  • Ability to handle large volumes of work under pressure and to deliver quality outputs within short deadlines
  • Strong team player with the ability and interpersonal skills to succeed in a geographically dispersed team and interact at all levels within MSF
  • Flexible and willing to travel often to MSF offices and the field


Deadline for applications: 10 September 2014  

Please submit all applications only by email to: stating “ICC” in the title. Please submit your CV and cover letter in ONE file and name the file with your LAST NAME

Only short-listed candidates will be contacted.