Health Information System (HIS) Medical Content Officer, MSF UK, London

Department: HIS Team / MSF UK Manson Unit

Hours: 40 hours / week

Reports to: HIS Project Lead

Location: London with regular travel abroad (estimated 20-50%)

Duration: 1 year fixed-term contract with possibility of extension

Salary:  £34,657 per annum plus generous benefits


Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. These programmes are run through five operational centres. MSF UK works is part of Operational Centre Amsterdam (OCA), a partnership between MSF Holland, MSF UK and MSF Germany.

The new Health Information System (HIS) is a multi-year project which aims to upgrade the existing Excel-based HIS in all missions across MSF OCA’s portfolio within the next three years. The new HIS is sponsored by the Manson Unit which is based in the MSF-UK office and is part of the medical department that supports the activities of MSF-Operational Centre Amsterdam (OCA). The Manson Unit provides strategic medical and technical support to OCA programs, specifically in the domains of: Epidemiology and Public Health, Malaria & Infectious Diseases, HIV & TB, Non-Communicable Diseases. The Manson Unit also fulfils specific headquarters functions of MSF-OCA, including contributing to developing and guiding medical strategy, leading innovation and management of specific projects, and maintenance and development of the MSF-OCA Health Information System.

The HIS upgrade project is anchored in the Medical Goal of the MSF OCA Strategic Plan 2015-2019. In order to cover evolving needs regarding program monitoring and patient management in our programs, the new system will provide a platform for improved data entry as well as for easy and timely data visualization and analysis, at field and HQ levels.

The project uses the agile development methodology and is split in 2 releases, which will deliver functional products to the organisation. The software development phase for release 1 started in November 2015, with the first field pilot in May 2016 and first deployment planned for November/December 2016. Development for release 2 is planned to begin in early 2017.


The HIS project team is currently composed of a Project Manager and a Project Administrator. The team is soon to expand to include: a HIS IT Support Officer, a HIS Medical Content Officer, a HIS Training Officer and HIS Field Implementation Officers. The team members are located in the Berlin and London offices.

The HIS IT Medical Content Officer will work closely with the HIS IT Support Officer who is being recruited at the same time. The two positions will form the HIS support team for users both in HQ and in the field.

The Medical Content Officer will interact strongly (especially in a first instance) with the HIS Subject Matter Expert (an epidemiologist based in the Manson Unit) as well as with other senior medical experts from MSF OCA’s Medical Department who provide input on the content for the HIS. The remaining interactions will mostly be directly with field users across the missions.


The HIS Medical Content Officer will be the overall responsible for the maintenance and updating of the medical data configuration (data model) in the software platforms comprising the Health Information System for MSF-OCA. During the first months the person will assist the existing team with the modelling of the data.

The upgraded HIS will use a server-based architecture consisting of central server instances  functioning as a data repository, as well as local servers in our field projects located in more than 30 countries. The main platforms used are DHIS2 and openMRS.

The HIS support team will be part of the HIS upgrade project until its conclusion, and will then move under the responsibility of the medical department.


Key result areas:

Administration and maintenance of the HIS data model for each used platform 

  • Maintain documentation on the structure of the HIS data model
  •  Ensure the integrity of the data model 
  • Support the analysis and design of the health information management processes; study of data, indicators, outcomes, actors and procedures

Content management

  • Manage content updates, corrections or change requests based on defined SOPs and according to a versioning system
  • Ensure that the content is clearly defined, advise on request feasibility and propose best integration options
  • Provide support on content related inquiries to the field implementation teams during deployment
  • Provide support on content related inquiries to the HIS focal points in the field during and after deployment

End-user support and training

  • Provide end-user support and training on how the content is configured
  • Train the field implementation teams on standard content and configuration of project specific content before the deployment phase of the HIS upgrade

Internal and external collaboration

  • Active engagement with medical experts within OCA’s medical department discussing the structure and content of the data model (individual medical indicators, data collection forms etc.). Ability to communicate clearly on deadlines regarding requests as well as to manage expectations is required
  • Participate in meetings with external development partners when required
  • MSF intersectional HIS platform: Teams from other MSF operational centres (5 in total) for information exchange as well as alignment of the data model’s structure and harmonization of content where applicable

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organisation. This job description does not form part of the contract of employment.


Knowledge, skills and expertise


  • Degree in epidemiology, health informatics or a medical/paramedical profession
  • Demonstrable experience in managing medical data (public health data, electronic medical records or similar) in medical databases / data warehouses
  • Strong team-working skills and experience, particularly in a matrix management environment 
  • Excellent support skills, for aiding non-expert users with complex content
  • Strong analytical and problem solving skills
  • Excellent communication skills
  • Ability to transfer knowledge effectively and train users on new systems
  • Ability to work independently, with minimal supervision and under pressure
  • Willing to travel abroad and spend time in the field projects when required
  • Fluent in English, written and spoken


  • Demonstrable experience in data modelling is a big asset.
  • Previous experience with the DHIS2 and openMRS platforms
  • Previous field experience with MSF
  • Skills in French, Arabic or Spanish

Last updated: September 2016

Candidates must hold an appropriate passport or permit to work in the UK


For further information about MSF UK, our application and recruitment process, as well as information on benefits and terms and conditions, please visit our website here:

For an informal discussion about the role, please contact Theo Krommydakis on

Application checklist

Please check that you have included the following in your application:

  • an up-to-date CV
  • Letter of Motivation, which is a supporting statement demonstrating how you meet the key requirements of the role
  • answers to any questions specified in the job description pack, if applicable

Recruitment timetable:

• Closing date for applications: 23.10.2016
• Please note: As we will be reviewing applications throughout the advertising period, interviews may take place before the advertised closing date.