Change Manager - Symphony Programme

Position: Change Manager

Location: Paris or Barcelona preferable or MSF Hub (Geneva, Amsterdam, Brussels)

Contract: Fixed term, full time position

Duration: 20 months

Starting date: 5 December 2016

Application deadline: 14 November 2016


Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, health care exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together (the Movement). Based in Geneva, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested. MSF International also provides administrative support to the MSF Access Campaign.


MSF is embarking on a global HRIS project of design, development and integration of HR systems and processes across 24 MSF recruitment offices. In the preliminary phase of the project, a feasibility study was carried out, functional and technical requirements defined and a HRIS solution identified. The project is now entering the implementation phase aiming at realizing the solution with SAP HCM / e rec and deploying it in the MSF offices and is enlarging the project team to carry out this international project.

Whilst working with a small team, the Change Manager will play a key role in supporting the project manager, the project board and the project team for the design and implementation of the new HRIS system and support the roll out across the 24 MSF offices.

The Change Manager will be in charge of the communication of the change related to convergence towards one HRIS system in the movement in order to facilitate the acceptance of the project and ensure that the project answers to MSF needs. You will be apprising and implementing change management plans that minimize resistance and maximize engagement from both senior management and end users.

You will be part of a collaborative team, based in diverse MSF offices in the world, and you will be working in a cross-cultural environment.


Inside the MSF International Office you will be a member of the Symphony Program

Team, you can be either based in Paris, Barcelona or in another MSF Hub location and you will report directly to the Symphony Program Manager. You will need to actively interact with MSF end users and managers in all MSF sections.


Being a key member of our Symphony project team, you will focus on helping to deliver SAP HCM and e-Req to all MSF sections, by managing the transition of organizational change arising from the project, helping to overcome resistances, encouraging and empowering users to work with the new tool, and gathering the sponsors support needed to the success of the project.

You will deliver in a structured way all necessary tools for the effective transformation including change readiness assessments, organizational change management plans, communication plans and tools, roadmaps, coaching plans, stakeholder plans, training plans and other change management deliverables, as needed. Evaluate and present findings in a logical and easy-to-understand manner.

Main Responsibilities:


  • Apply a structured methodology and lead change management activities
  • Support change management at the organizational level
  • Manage and support communication efforts
  • Assess the change impact
  • Support training efforts
  • Define and measure success metrics and monitor change progress
  • Integrate change management activities into project plan

Stakeholders Engagement

  • Engage with stakeholders within all organizational levels, building trust and gaining credibility to the achievement of projects stakes.
  • Create a sponsor roadmap and a coaching plan.
  • Minimize resistance and maximized engagement from senior and middle management as well as end users.

Coaching and Support

  • Reinforce senior leadership and middle management talents to lead change processes by being an active and visible coach for senior and functional leadership.
  • Engage with all MSF sections and provides support and tools to local teams for a successful transition.
  • Support the project team addressing change management by providing advice and tools.
  • Coordinate with and provide support for the development of training plans and tools to the Training Manager.

Communication Management

  • Manage and develop detail communications plans to meet the objectives, and schedules.
  • Create communication for change framework and tools.
  • Manage communications during all phases of the projects providing consistent and effective communication to various stakeholder groups.
  • Ensure all communication activities uphold brand, standards, and excellence for optimal success.
  • Develop strategic internal messaging for diverse target groups and project phases.

Risk Management

  • Structurally analyses risk, propose and implement mitigation measures.
  • Identify, analyze and prepare mitigation tactics for risk
  • Adjust priorities, tasks and resources according to the risk analysis to ensure the change management and communications plan are continues appraised.

End users readiness

  • Identify and manage anticipated resistance
  • Support organizational design and definition of roles and responsibilities
  • Evaluate and ensure user readiness
  • Track and report issues



  • Experience and knowledge of change management principles and methodologies;
  • Expertise with project management approaches, tools and phases of the project Life-cycle.
  • Able to interact effectively at all levels in an organization.
  • Demonstrated ability to read, interpret, and apply policies and procedures and set priorities and to meet deadlines under pressure
  • Demonstrated ability to participate in the planning and coordinating of a project or project component with tasks, timelines, resources and budget
  • Excellent communication (written and oral) and interpersonal skill
  • Excellent leadership and management skills
  • Problem solving and root cause identification skills.
  • Ability to influence others and move toward a common vision or goal.
  • Capacity to work alone and as part of a team
  • Genuine interest in and commitment to the humanitarian principles and challenges of MSF
  • Strong team player with the ability and interpersonal skills work in a cross-cultural environment
  • Energetic, positive and open approach.
  • Service and result oriented
  • Able to travel internationally
  • Experience with Microsoft Suite (Visio, Excel, Word, Power Point)
  • Fluency in English, written and spoken, French would be an advantage.
  • MSF experience in Human resources would be a strong advantage.

Specific requirements

You are a self-starter with excellent verbal and written communication skills. You are comfortable interfacing with our MSF management on a daily basis as this role requires daily interaction with our internal Stakeholders at many levels.

Strong written and verbal communication in English and in French, presentation and diplomacy skills, client service and technical writing skills, coupled with a genuine interest in, understanding of, and commitment to the humanitarian principles and challenges of MSF.

Strong work ethic coupled with strong analytical and problem solving skills, demonstrated history of successful Change Management IS project implementation within large and complex companies. Willingness to travel (30%) to meet MSF internal client needs.\

Starting date: 5 December  2016

Contract: Fixed term, full time position

Duration: 20 months

Location: Paris or Barcelona preferable or MSF Hub (Geneva, Amsterdam, and Brussels)

Deadline for applications: 14 November  2016

For Switzerland: Candidates must already have the right to work in Switzerland or hold a European passport.

Please submit all applications only by email to: stating “Change Manager Symphony” in the title.

Please submit only one file containing your CV and cover letter and name the file with your family name.

Only short-listed candidates will be contacted.